Frequently Asked Questions

Do you have a showroom?

Yes, we have three Midwest showrooms- Minneapolis, Kansas City, and Dallas (Coming Soon!).

Minneapolis
Minneapolis showroom is located at: 5812 West 36th Street, St. Louis Park, MN 55416
Open by appointment, 8am-5pm Monday-Friday.
Call 952-920-8303 to schedule an appointment.

Kansas City
Kansas City showroom is located at: 1500 Atlantic Ave, North Kansas City, MO 64116
Open by appointment, 8am-4:30pm Monday-Friday.
Call 816-474-4800 to schedule an appointment.

Dallas Coming Soon
Dallas showroom is located at: 346 Belt Line Road, Suite 100, Coppell, TX 75019

Do you sell direct to the public?

We are a wholesale furniture distributor, but would be happy to provide retailer information in your area.
Click below to email us, please include your location (city and state).

I am an office furniture retailer; how do I open an account?

Please contact us below; tell us a little about your business and include your location (city and state) and one of our sales reps will reach out to you.

We will need a copy of your Sales Tax Exemption Certificate, if you are in need of a certificate please click the following link for more information: MTC.gov, Resources, UNIFORM SALES USE TAX EXEMPTION CERTIFICAT

Dealer Tools

What is your warranty?

Click the below link for warranty information.

How do I get a freight quote?

Click below for our freight quote form. Once your completed form is received, please allow one business day response.

How do I check stock?

You can check stock online by logging in to your account and searching for your items.

Website

How do I use your dealer website?

Please click the below link for a "how to" guide of our dealer portal website.

Space Planning

Does Storlie Furniture Group offer space planning?

Yes, email renderings@storliecompany.com. Our space planning service includes a 2D and 3D drawing, along with specifications and list pricing. There is a $35/hr. charge, but, if Storlie is awarded the order a credit to the dealer of up to $100 will be issued.

How long does it take to complete a drawing?

The turnaround time for completing a drawing will depend on the complexity of your project.

Can someone check my product specifications to make sure they are correct?

Yes, email your specs to renderings@storliecompany.com and we will check them at no charge.

Placing Your Order

How do I place an order?

Once you log in to your account you can create a shopping cart and submit your purchase order. Or you can email your order to harmonyorders@storliecompany.com.
Orders must include: your purchase order number, product model number, finish, quantity, and complete shipping address.
Orders are processed by the model number. In the event of a discrepancy between model number and description listed on your PO the model number will be entered. Purchaser assumes responsibility to supply the correct model number when placing an order. After your order is entered, please allow one business day to receive an acknowledgement.

Where is my order acknowledgement?

Order acknowledgements will be emailed to the contact address listed on your purchase order. If no email address is listed on the PO, the acknowledgement is sent to the contact on file or to the PO sender.
You will also find a copy of your order acknowledgment in the activities and notification section of your account dashboard.

My order was rejected, what do I do?

Your order may be missing the complete model number, color, or important shipping information. Order entry will provide details in their email to you. Please revise and resubmit your order promptly to ensure your order is processed.

How do I change my order?

Orders are processed and shipped quickly, any changes to your order after it is acknowledged may not be possible. Email your requested changes to scheduling@storliecompany.com. If we are able to make your requested change, we will send a new acknowledgement.

Receiving Your Order

When will my order ship?

Orders processed, acknowledged, finalized, and scheduled before 11am central time can be available to ship in 2 business days. Your order acknowledgement cover page will provide specific shipping details.

Where is my order? Can I get tracking?

Tracking information is located in the top right corner of your invoice. Invoice will be emailed to your company the morning after your order ships. The invoice will include tracking number and the carrier's name.

Does the carrier unload the product off the truck?

Standard shipping service includes business to business, dock to 48" high dock delivery. The receiver assumes responsibility to unload the truck within 15 minutes of the carrier arriving.

What do I do when my order arrives?

Please click the below link for instructions on how to receive your shipment.

Picking up your Will Call Order

When can I pick up my order?

Please click the below link for instructions on how to will call your order.
Will call orders must be scheduled for pick up at least 24 hours prior to pick up.

After You Receive Your Order

My order arrived damaged, what do I do?

Please click the below link for instructions on how to receive your shipment.

I need to file a warranty claim, who do I contact?

To process warranty or service claims please contact Storlie Furniture Group Customer Support and provide the following:
- Original purchase order number and date of purchase
- Model number of item and detailed description of the problem and/or part needed.
- Photos of the complete product, packaging material, defect or demonstration of the problem. Additional photos as required.
Claims may be denied if carton or packing material has been discarded. Click the below link for complete warranty information.

What if I am missing an item from my order?

When receiving your delivery, check your items against the bill of lading or packing slip to make sure all items are accounted for. If a product is missing from the order check your acknowledgement to see if the missing item is on backorder. If the item is not on backorder, contact customer support and provide the following:
- PO number or sales order number
- Item number and quantity missing
Customer support email: customersupport@storliecompany.com.

What if I am missing parts or hardware?

Please contact customer support and provide the following:
- PO number or sales order number
- Circle the part that is missing on the assembly instructions found in the box
- A brief explanation of what is missing
Many times hardware and parts can be found taped inside of drawers or under packing material. Some boxes ship with false bottoms. Please be sure to check all boxes thoroughly before you throw away any packing materials.

How do I get a copy of my invoice?

Email accounting@storliecompany.com.
Please be sure to provide your PO number or sales order number.

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